CX within the experience economy – Delivering a consistent brand experience. Consumer access to brands has undergone a paradigm shift since the 1990s, with the advent of the mobile device, growth of social media and the ‘always on’ generations of the Millennials and Gen Z leading to a heightened awareness among customers.
Supreme court confirms pro-rating holiday pay for part-year workers is unlawful
Why just letting the grass grow will never produce the desired result. Summer is over and my annual attempt to turn what was once a space to play a bit of footy with the kids into a colourful wildflower meadow has once again well and truly failed.
Looking past the glitter to avoid picking the fool’s gold…Understanding the role of sales in any organisation is not a complex thing. Keeping the sales role in some context, may not be so easily understood and may take the shine away from that first impression.
Ensuring your business remains a reality, and doesn’t become a fairytale…
How employers can tackle the money stigma in the room.
The cost of living crunch and a value generation opportunity. Are you responsible for a contract centre operation? Got enough on your plate just now coping with economic chaos, ongoing supply chain difficulties, recruitment and retention challenges, customer rage and challenged budgets?
Is TUPE being turned on its head post-pandemic, as we face challenges in recruitment and retention of quality people?
Knowing when to ask for help is something that many people struggle with, but in tough times it can be transformational.
Following on from my previous article exploring Eastern Europe’s rising popularity as an outsourcing destination of choice, I thought it would be prudent to explore both the known and lesser known countries of the region and lift the lid on what they bring to the outsourcing community. So this time, we explore Kosovo.
Under new legislation introduced on 1 July, a wider range of healthcare professionals (HCPs) – including nurses, occupational therapists, pharmacists and physiotherapists – now have the power to certify fit notes (aka sick notes).