Customer
Contact
Insights

Compliance & Governance

Cancelling services

Is time running out for the (hard to) Cancel Culture?”

Data Management & Customer Insight

Numbers, numbers, numbers…

Putting a face behind the figures. Working at any company involves a lot of numbers. Sales, profit, staff, complaints, customers, budgets, leavers, joiners, costs, income – the list goes on and on.

Data Management & Customer Insight

Inflation, inflation, inflation

Whilst we have seen a slight reduction in inflation recently in the UK (and globally), the impact felt has been minimal in truth. Inflation in the UK is still over 10% as of 7th March, with other European countries such as Italy (10%), Germany (8.7%) and France (6%) also being impacted.

Leadership, Employment & Resourcing

Fair and unfair dismissals

When it comes to dismissing an employee, there are right and wrong ways to go about it. Get it wrong and you could find yourself in an Employment Tribunal.