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Current and future role of AI in delivering self-service and optimising contact centre resources

Payments data security standards within the contact centre supply chain 12:30-13:15, 18 January 2022

With almost six million people around England living in homes provided and supported by housing associations, ensuring that services are delivered to residents, including vulnerable people, is critical.

Recent news on the emergence of the potentially more virulent Covid-19 Omicron variant has dominated the headlines globally. Inevitably, although the initial focus was on South Africa and neighbouring countries, Omicron’s impact is now being felt across the world.

What do Boris Johnson, Len McCluskey, Philip Schofield and Mike Ashley all have in common? The thing that links this peculiar group is that their organisations, parties, or companies have all been fined by the Information Commissioner’s Office (ICO) over the past few months for illegal marketing activities.

A new staffing challenge

Increasing sales conversion, the current and future role of analytics and quality management 12:30-13:15, 18 November 2021

Following our recent Hybrid Working webinar, we spent some time speaking with Alexandra Farmer, Head of Team and Solicitor at Ellis Whittam, the specialist Employment Law, HR and Health & Safety firm. She’s perfectly placed to share her insights about this important and topical subject.

Reducing the cost of customer engagement. What is the current and future role of Ai in delivering self-service and optimising contact centre resources 
Outsourcers: 13:00-13:45, 29 September 2021

Webinar 1  (Client only – not for outsourcers) Reducing the cost of customer engagement – what is the current and future role of Ai in delivering self-service and optimising contact centre resources 12:00-12:45, 29 September 2021

We interviewed Dr Lisa Ackerley, Chartered Environmental Health Practitioner a Chartered Environmental Health Practitioner for over 30 years. Ever since writing her PhD, Dr Lisa has been passionate about making a difference to public health by ensuring consumer hygiene issues are easy to understand.

Hybrid Working – Ensuring a secure, productive and low-risk working environment ‘Coffee table conversation’ webinar 12:30-13:15, 30 July 2021