WhatsApp Business in the news
The BBC recently reported something that to my mind had already happened a while back, making WhatsApp available to businesses so that they can interact with the customers
The BBC recently reported something that to my mind had already happened a while back, making WhatsApp available to businesses so that they can interact with the customers
With almost six million people around England living in homes provided and supported by housing associations, ensuring that services are delivered to residents, including vulnerable people, is critical.
Increasing sales conversion, the current and future role of analytics and quality management 12:30-13:15, 18 November 2021
Reducing the cost of customer engagement. What is the current and future role of Ai in delivering self-service and optimising contact centre resources
Outsourcers: 13:00-13:45, 29 September 2021
Webinar 1 (Client only – not for outsourcers) Reducing the cost of customer engagement – what is the current and future role of Ai in delivering self-service and optimising contact centre resources 12:00-12:45, 29 September 2021
We take a look at some of the potential pitfalls of automation and put forward our thoughts on how to avoid the poor use of technology within your customer-facing operations