With Summer 2023 now well and truly a thing of the past, focus for many now turns to how the last months of the year are due to plan out. The main worry for most is ensuring these last few months are productive ones.
The shorter days, the cold and the dark somehow manage to highlight the ongoing squeeze on employee finances as those long pay periods in the New Year are never relished.
Once again, the football transfer window was a busy one, a frenzy of activity to ensure that your squad is in the best possible shape for the season ahead. However, in contact centres we are dealing with transfers all year round and worryingly if they are inappropriate then the costs can be just as eye watering!”
Ofgem has just finished a brief consultation period on its proposals to improve standards of customer service and experience for domestic customers. The new standards are set to go live at the end of the year and will create new challenges for energy firms – and fresh opportunities for technology and outsourced service providers.
A warm welcome to the newest member of the CCP Team, Harry Kitchen!
Yes, we are hearing lots about automation. But people still have a key role to play!
Whilst platforms like Teams have made interaction of remote working teams more effective, have they also had an adverse impact on the ability of people to get things done?
In the final article of this 3 part series, our friends at Insight and Design Group (IDG) looks at how attracting and retaining skilled professionals is essential for insurers to adapt to changing market dynamics.
Is it still more “what you do” than “the way that you do it” when recruiting and retaining frontline advisors?
In Part 2 of this 3 part series, our friends at Insight and Design Group (IDG) look at how insurers are employing predictive analytics and AI for claims forecasting, fraud detection, and risk assessment, allowing them to make data-driven decisions and streamline operations.
Why Albania remains one of the hottest outsourcing destinations across the whole of Europe (no heatwave required)
Summary of our latest payments webinar, focusing on creating a competitive advantage through compelling customer payment capabilities!