Ofgem has just finished a brief consultation period on its proposals to improve standards of customer service and experience for domestic customers. The new standards are set to go live at the end of the year and will create new challenges for energy firms – and fresh opportunities for technology and outsourced service providers.
A warm welcome to the newest member of the CCP Team, Harry Kitchen!
Yes, we are hearing lots about automation. But people still have a key role to play!
Whilst platforms like Teams have made interaction of remote working teams more effective, have they also had an adverse impact on the ability of people to get things done?
In the final article of this 3 part series, our friends at Insight and Design Group (IDG) looks at how attracting and retaining skilled professionals is essential for insurers to adapt to changing market dynamics.
Is it still more “what you do” than “the way that you do it” when recruiting and retaining frontline advisors?
In Part 2 of this 3 part series, our friends at Insight and Design Group (IDG) look at how insurers are employing predictive analytics and AI for claims forecasting, fraud detection, and risk assessment, allowing them to make data-driven decisions and streamline operations.
Why Albania remains one of the hottest outsourcing destinations across the whole of Europe (no heatwave required)
Summary of our latest payments webinar, focusing on creating a competitive advantage through compelling customer payment capabilities!
What are the current challenges being faced in the Insurance sector? Are most businesses plotting a course into unchartered economic disaster?
The impacts of a cyber-attack, health emergency or data breach can be devastating for the business, both financially and reputationally.
As consumer habits change and adapt, there is little excuse not to feel enabled to address the challenges driven by customers growing preference to communicate with their fingers rather than their voices.