First, some history…a few weeks ago, the Information Commissioner’s Office (ICO) announced a series of related fines on firms using illegal telemarketing tactics. Five firms in the appliance warranty insurance sector were fined a total of £405,000. And at least one of them appears to have already gone out of business.
Where is “voice” and how do we position this most effective mode of human communication, within a brand’s customer contact strategy?
If you’re running a contact centre, especially one providing multilingual services, the dominant news themes of the past few years, Brexit, The ‘Great Resignation’ and War, have all compounded to make a challenging job even more difficult.
The last two years have put tremendous pressure on the employer-employee relationship.
According to the Resolution Foundation, ‘Rising inflation puts Britain on course for deepest living standards squeeze in six decades’.
An introduction and what you need to know for now