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Compliance & Governance

ISO – make it so?

You might be thinking, that ISO thing I’ve heard so many people talking about, what is it? Is it worth it?

Business Management & Continuity

Creating a greener and more sustainable contact centre

The rapid move to homeworking in the pandemic, saw a big reduction in pollution caused by business travel. The International Energy Agency (IEA) recorded an 8% fall in CO2 emissions in 2020 due to this change of behaviour.

Industry & CCP News

WhatsApp Business in the news

The BBC recently reported something that to my mind had already happened a while back, making WhatsApp available to businesses so that they can interact with the customers

Leadership, Employment & Resourcing

Dealing with workplace disputes: 5 policies your business needs

The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to workplace safety measures, the pandemic has introduced plenty of new potential sources of conflict, and in many cases, employers’ COVID response and their handling of COVID-related issues continue to be a source of resentment.

Leadership, Employment & Resourcing

If you want a job doing…

Never ask your employees to do something you wouldn’t be willing to do yourself