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Technology & Digital Transformation

The future of IVR as we know it …

As consumer habits change and adapt, there is little excuse not to feel enabled to address the challenges driven by customers growing preference to communicate with their fingers rather than their voices.

Compliance & Governance

Digital Markets, Competition and Consumers Bill

Is your business about to be caught in a ‘subscriptions trap’ of its own? The Digital Markets, Competition and Consumers Bill is now making its way through parliament with the UK government aiming to “stamp out unfair practices and promote competition in digital markets“

Compliance & Governance

Payments Webinar

How to create a competitive advantage through compelling customer payment capabilities!

Industry & CCP News

Location watch: Turkey

With the 3rd largest labour-force in Europe, Turkey has seen a rise of a young, highly-educated, multilingual workforce, who are driving the recent boom in outsourced services delivered out of Turkey.