Ofgem has just finished a brief consultation period on its proposals to improve standards of customer service and experience for domestic customers. The new standards are set to go live at the end of the year and will create new challenges for energy firms – and fresh opportunities for technology and outsourced service providers.
A warm welcome to the newest member of the CCP Team, Harry Kitchen!
Yes, we are hearing lots about automation. But people still have a key role to play!
Whilst platforms like Teams have made interaction of remote working teams more effective, have they also had an adverse impact on the ability of people to get things done?
In the final article of this 3 part series, our friends at Insight and Design Group (IDG) looks at how attracting and retaining skilled professionals is essential for insurers to adapt to changing market dynamics.
Is it still more “what you do” than “the way that you do it” when recruiting and retaining frontline advisors?