Customer
Contact
Insights

Industry & CCP News

Omicron variant: offshore contact centre operations

Recent news on the emergence of the potentially more virulent Covid-19 Omicron variant has dominated the headlines globally. Inevitably, although the initial focus was on South Africa and neighbouring countries, Omicron’s impact is now being felt across the world.

Industry & CCP News

Hybrid working: looking after your teams within the law

Following our recent Hybrid Working webinar, we spent some time speaking with Alexandra Farmer, Head of Team and Solicitor at Ellis Whittam, the specialist Employment Law, HR and Health & Safety firm. She’s perfectly placed to share her insights about this important and topical subject.

Industry & CCP News

Prepared for Natasha’s Law?

We interviewed Dr Lisa Ackerley, Chartered Environmental Health Practitioner a Chartered Environmental Health Practitioner for over 30 years. Ever since writing her PhD, Dr Lisa has been passionate about making a difference to public health by ensuring consumer hygiene issues are easy to understand.

Industry & CCP News

UKCCF and Contact Centre Panel Webinar 2

Offshore, nearshore and onshore – choosing the outsource option that’s right for your business ‘Coffee table conversation’ webinar 12:30-13:15, 13 May 2021