Customer
Contact
Insights

Where is “voice” and how do we position this most effective mode of human communication, within a brand’s customer contact strategy?

An introduction and what you need to know for now

Current and future role of AI in delivering self-service and optimising contact centre resources

Payments data security standards within the contact centre supply chain 12:30-13:15, 18 January 2022

Recent news on the emergence of the potentially more virulent Covid-19 Omicron variant has dominated the headlines globally. Inevitably, although the initial focus was on South Africa and neighbouring countries, Omicron’s impact is now being felt across the world.

Increasing sales conversion, the current and future role of analytics and quality management 12:30-13:15, 18 November 2021