Customer
Contact
Insights

The BBC recently reported something that to my mind had already happened a while back, making WhatsApp available to businesses so that they can interact with the customers

Rising billing, growing fuel poverty and a new quarterly price cap update.

Where is “voice” and how do we position this most effective mode of human communication, within a brand’s customer contact strategy?

An introduction and what you need to know for now

Current and future role of AI in delivering self-service and optimising contact centre resources

Payments data security standards within the contact centre supply chain 12:30-13:15, 18 January 2022