The cost of living crunch and a value generation opportunity. Are you responsible for a contract centre operation? Got enough on your plate just now coping with economic chaos, ongoing supply chain difficulties, recruitment and retention challenges, customer rage and challenged budgets?
Is TUPE being turned on its head post-pandemic, as we face challenges in recruitment and retention of quality people?
Knowing when to ask for help is something that many people struggle with, but in tough times it can be transformational.
Following on from my previous article exploring Eastern Europe’s rising popularity as an outsourcing destination of choice, I thought it would be prudent to explore both the known and lesser known countries of the region and lift the lid on what they bring to the outsourcing community. So this time, we explore Kosovo.
It’s not going to be another GDPR! As stated in the Queen’s Speech earlier this summer, the Government’s new Data Reform Bill promises to “…boost British business, protect consumers and seize the benefits of Brexit”, which all sounds wonderful.
In February and March 2022 two more of the top 5 global tech’ giants joined Amazon and Microsoft by announcing their entry into the customer management and contact centre technology space. One of those giants was Meta, the other Google.